Thursday, December 08, 2005

 

The Hartford Recognized by J.D. Power and Associates for Customer Service Excellence

The Hartford Financial Services Group, Inc., one of the nation's leading providers of investment and insurance products, announced today that it has been recognized for call center customer satisfaction excellence under the highly regarded J.D. Power and Associates Certified Call Center Program.

Through its direct Personal Lines business, which partners with the AARP organization to provide auto, home and other personal insurance products to AARP members, The Hartford handled over 10,000,000 customer calls, e-mails and faxes during 2004 from its sales and service centers based in Southington, Conn., Allentown, Pa., Santee, Calif. and Oklahoma City.

The Hartford Recognized by J.D. Power and Associates for Customer Service
Excellence

Source: PR Newswire

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