Wednesday, February 17, 2010
P&C Edges Out Life & Health In Customer Satisfaction Survey
The property and casualty insurance industry continued to edge out life and health insurers in a customer satisfaction survey, but overall satisfaction with p&c dropped slightly, according to a national survey... The American Customer Satisfaction Index, a quarterly index produced by the Ann Arbor, Mich.-based market research firm, found that despite p&c insurers edging out life and health insurers in the satisfaction index, p&c insurers took a 1 point hit, dropping to 80 in 2009.
Life insurers found themselves close behind p&c with an ACSI score of 79, an improvement of 1 point. Health insurers lagged behind with a score of 75, but gained 2 points from the previous year’s score...
P&C: P&C Edges Out Life & Health In Customer Satisfaction Survey
Life insurers found themselves close behind p&c with an ACSI score of 79, an improvement of 1 point. Health insurers lagged behind with a score of 75, but gained 2 points from the previous year’s score...
P&C: P&C Edges Out Life & Health In Customer Satisfaction Survey
Permalink posted by markw @ 4:45 AM 
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